Refund policy

Thank you for shopping at Cerrazmall! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

You have 30 days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

It must be unused and in the same condition that you received it.
It must be in the original packaging.
It must include the receipt or proof of purchase.

3. Return Process

To initiate a return, please contact our customer service team at anderaagni12@inbox.eu.

Once your return is approved, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

4. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of original shipping will be deducted from your refund.

5. Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically.
A credit will be applied to your original method of payment within 5 to 10 business days, depending on your card issuer's policies.

6. Damaged or Incorrect Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us at: