Shipping policy

Thank you for shopping at Cerrazmall! We are dedicated to delivering your orders quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.

We offer reliable shipping options to ensure your shopping experience is seamless.

Please note that delivery times are estimates and commence from the date of shipping, rather than the date of order. Estimated delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can use this number to monitor your package's journey directly on our website or via the carrier's portal.

Cerrazmall is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Cerrazmall is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If you have any questions about our shipping practices or need assistance with your delivery, please feel free to reach out to our customer support team: